Support

Email support@handback.tech and we'll reply within 3 working days. Please include your iPhone model and, if it's about a record, its HB- code.

Scanning

• It keeps telling me to slow down. Walk at about half your normal pace and keep the phone at chest height, roughly an arm's length from the car. Fast movement blurs the photos.
• I can't reach part of the car. Tap "Can't reach this? Skip the…" under the instruction and choose a reason. The skip is recorded in the evidence pack.
• The car park is dark. Turn on the torch from the button at the top of the scan screen.
• There's no signal. Scan anyway. The record is sealed on your phone straight away and sent to our server for its timestamp the next time you're online.

Purchases

• Restore a purchase: on the Rentals screen, tap ••• then Restore purchases.
• Cancel the annual pass: Settings → your name → Subscriptions → Handback.
• Refunds are handled by Apple at reportaproblem.apple.com.

Your data

• Delete a rental: touch and hold it in the rentals list, then tap Delete. Its photos and records are removed from your phone.
• Delete what our server holds: email privacy@handback.tech with your record codes. See the privacy policy.

Disputes

Handback drafts a letter from your records, but it can't promise an outcome and isn't legal advice. For a charge on a card, your card issuer's chargeback process may also help. Citizens Advice (UK) and the European Consumer Centre (EU) give free advice.